Frequently Asked Questions
Have an question that isn't answered here? Contact us directly at email@example.com
How can I change the name in my ticket?
Contact Thinkmill in writing via an email addressed to firstname.lastname@example.org. Refunds will not be issued for cancellations, however, substitute delegates will be accepted without charge.
Can you issue an invoice for my order?
Yes. Please, select this option when purchasing your tickets directly online.
Do you have any discount for students?
Yes, further details can be found on ticket page of the website.
Do you provide any special tickets or discount for diversity groups?
Yes, ReactConf AU has a diversity scholarship program. Eligible candidates can apply for free diversity tickets here. Application does not guarantee a diversity ticket.
Do I need a visa to travel to Australia?
To check if you need a visa for Australia, please visit the Department of Home Affairs website.
Can you issue an invitation letter to apply for a travel visa?
Yes, we can issue an invitation letter to make the process of getting a travel visa easier. Please send us the following details according to your travel document:
- First name
- Last name
- Date of birth
- Passport number
- Date of issue
- Expiration date
Can I join the conference as a volunteer?
Yes, you can. Please send us some brief information about yourself including your experience in volunteering at conferences or any event organising. Also please be sure that you’re available on the days of the event and the day before it. Email: email@example.com
Do you serve any food at the event?
Yes, morning tea, lunch and afternoon tea will be served. ReactConf AU will also have baristas serving espresso coffee throughout breaks.
Do you have vegetarian, vegan or gluten free options at the event?
Yes, we have vegetarian, vegan and gluten free food for lunch and breaks at the conference.
What are your terms and conditions?
These can be found on the official website.
What is the Code of Conduct at this event?
You can find the code of conduct on the official website.
Do you offer refunds?
Cancellations must be notified in writing to Thinkmill, by email to firstname.lastname@example.org. Refunds will not be issued for cancellations, however, substitute delegates will be accepted without charge.
Do you provide refunds if my travel visa is not approved?
Yes, we can make a refund if your travel visa for travel is not approved. Please send us a copy of your ID, the declining letter from the embassy and any other relevant documents.
Do you provide refunds if I change my mind or decide not to travel?
No, we do not provide refunds in this case due to our policies
Is there easy access to the venue with a wheelchair?
Yes, the Jones Bay Wharf is accessible via a serviced lift - directly to level 3 from the ground floor.
Is there a place to store my luggage during the event?
There is a cloakroom but neither we, nor the venue can be held accountable for attendee belongings. For big pieces of luggage, we suggest to leave them in your hotel or special luggage lockers at stations/airports.
Where should I park and how much does it cost?
Parking is available directly across the road from the venue in the Jones Bay Wharf Car Park. You can enter the venue from the street level stairs or dedicated lift on Pirrama Road. Please note fees apply.
Wilson Jones Bay Wharf Carpark
Located on 19-21 Pirrama Rd Pyrmont (opposite Doltone House)
All day $19* Wilson Carpark Ticket Validation available at our Pyrmont venues, please see staff for more information.
All day $17* Wilson Carpark via pre-book parking at bookabay.com with promotional code ‘Doltone’.
The Star Casino Parking Station
Located on Pyrmont St, Pyrmont. For further information call (02) 9777 9000
Can I bring my baby?
Yes, however in our first year we won’t have a formal creche facility but we have plenty of casual comfortable space suitable – email us at email@example.com to talk to us about how we can help.
Travel & Accommodation
Our preferred travel agent has organised hotel and flight deals exclusively for ReactConf AU attendees. They can be found here
We strongly recommend you book your travel and accommodation quickly because ReactConf AU is on during the Sydney Gay and Lesbian Mardi Gras. The festival's Parade and Party are on Saturday 29 February, the day after our event. This are two of Sydney's largest events attracting lots of national and international visitors.
Where is Jones Bay Wharf?
Only minutes from the Darling Harbour precinct, Doltone House Jones Bay Wharf is within easy walking distance of the CBD and all the attractions that Sydney city has to offer.
The venue may be accessed by water taxi, ferry, light rail, bus or private transport.
What is the full address?
Jones Bay WharfLevel 326-32 Pirrama RoadPyrmont. 2009
How do I get to the venue?
Jones Bay Wharf is 1.8km from Sydney Town Hall. Walk over the Pyrmont Bridge, take a right on Pirrama Rd and continue until you reach the venue - it is a few minutes from Darling Harbour.
The light rail - or tram - departs from Central Station and arrives at The Star Station every 10 to 15 minutes. It operates 24 hours a day, seven days a week. For further information call 131 500 or visit transportnsw.info.
The State Transit Bus Route 389 regularly departs from Sydney city. Catch it from Stand J at the Town Hall Station Park St stop to the end of Pirrama Rd. For route and timetable information, call 131 500 or visit transportnsw.info
The closest train station to Jones Bay Wharf is Town Hall Station at 1.8km away. Trains regularly depart from Central Station to Town Hall and operate seven days a week. For route and timetable information, call 131 500 or visit transportnsw.info
The closest ferry wharf to ReactConf AU is Pyrmont Bay. Ferries depart every half hour from Circular Quay's Wharf 5. For route and timetable information call 131 500 or visit transportnsw.info
ReactConf AU area is easily accessible by a bicycle with several on and off road cycle paths and bike racks nearby.
Sydney is a harbour city and water taxis can be caught from public wharves to Jones Bay Wharf. Water taxis take up to 21 passengers. If travelling from Circular Quay to Jones Bay Wharf, a base fare of $80 is charged for the first four passengers. Each passenger after that is charged $15. Please note different trips will have different costs. For further information call Water Taxis Combined on 1300 666 484